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Don't be shocked if you see "Access Denied" when you try to open the Epi Info Questions for Confluence (Community Questions & Answers) page.

This intimidating page just means that you haven't logged in with your free Epi Info Service Desk Account with Atlassian. 

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In August of 2017, our Epi Info™ Community Questions and Answers site was moved to a new Atlassian Connect framework.  Unfortunately, this means some features were lost and anonymous users (users not signed in) are no longer able to browse the questions and answers.


First, You'll Need an Account

To browse the Epi Info™ Community Questions and Answers site,


you first need to have an account




You can sign up for a free account by going to:  Create Account for the Epi Info™ Service Desk


If you already have an account, please sign into your account in order to access the Questions and Answers. 

To sign in, go to: Sign Into Your Epi Info™ Service Desk Account

Step-by-step guide

To Access the Epi Info™ Community Question and Answers:



You'll need to provide your email address in order to get a custom link to set your password.  

Next, You'll Need to Log In

After your account is set up, or if you already have one, then you'll need to sign in with your email and password.  

To sign into your Epi Info Service Desk account, you can go here:  Log In To Epi Info™ Service Desk



When you successfully log in, you'll see the main Customer Portal page. 

Click the link near the top that says "




If you aren't logged in, you may get an page that says "Access Denied". 

We hope you can find the information you're looking for.  If not, let us know and we'll do our best to answer your questions.